Terms and conditions

  1. These terms and conditions relate to all matters pertaining to access and use of the www.social-care.tv website, resources and related materials, hereinafter known as "SCTV", "us", "we"
  2. Any person or organisation accessing or using SCTV by way of being an Account Holder is hereinafter known as "the customer", "you" and that they are authorised to act in this way for the organisation they represent
  3. Any person accessing an Account or making payment on behalf of an organisation is confirmed by the organisation they are acting on behalf as authorised to do so for and on behalf of that organisation to the extent that the organisation is liable for any breach of these Terms and Conditions
  4. Any person or organisation accessing or using SCTV by way of using training materials or resources is hereinafter known as "the user"
  5. Accepting these Terms and Conditions constitutes the Contract between SCTV and you
  6. In any matter of dispute, it is agreed that Mulberry House Limited is the final arbiter
  7. All resources and materials made available through the access or use of SCTV are the property of the Count and Countess von Sachsenburg by whom all local and international rights are owned and reserved.
  8. www.social-care.tv is operated for and on behalf of the Count and Countess von Sachsenburg under license by Mulberry House Limited
  9. The customer agrees not to breach the rights, in any way, relating to the resources made available by and through SCTV
  10. You acknowledge and agree that copyright and all other intellectual property rights in the Goods documents and materials associated with the Goods shall remain vested in Us and You will not acquire any title copyright or other proprietary rights in such Goods documentation or materials
  11. The customer understands that material presented in good faith by SCTV is intended to promote best known practice but that it is the responsibility of the customer to make its own judgement as to the use of any material presented
  12. No video, flash or other material made available on or through SCTV may be downloaded, copied, saved, duplicated, stored, archived, held and or used in any way other than as intended directly for and by SCTV. To do so is a breach of copyright, for which action will be taken.
  13. Access to SCTV resources is only through appropriately paid for formats as intended by SCTV. To do otherwise, in any way, is an infringement of our rights.
  14. SCTV provides resources for other organisations to use, it does not provide resources for private individuals. As such, SCTV is a "business to business" and not a "business to consumer" provider of services.
  15. Use of SCTV training courses (resources) is by having purchased, in advance, credits
  16. One individual credit/ bundle credit means authorised cleared payment for one individual (user) to use one training course/ training bundle, once only
  17. A user may pause, restart or go back within a module of a course they are working through at any time after it has been started (so long as they have not moved on to the next module), without the need for spending another credit. However, if a module has been completed, the user can not revisit it without spending another credit.
  18. No one may use a training course made available from SCTV without having used one paid for credit for one person taking one course once.
  19. An organisation may purchase as few or as many credits in advance as they choose, according their own chosen need
  20. Payment must be made online via an approved debit or credit card prior to the issuing of credits or additional credits
  21. Purchases in excess of 500 credits at any one time may be made via separate arrangement without debit or credit card. However, credits will only be activated upon cleared payment.
  22. Accepting these Terms and Conditions means you accept that no refund, credit or similar for paid for credits will be made by or on behalf of SCTV for any reason whatsoever after payment has been authorised electronically or cleared if not paid electronically.
  23. You accept that SCTV is not liable for unauthorised access to, use of or loss of credits. The customer is wholly and entirely responsible for protecting access to and managing the use of their SCTV account.
  24. You acknowledge that SCTV is an entirely online provider of resources and that the customer is responsible for ensuring users are suitably able, supported, supervised or similar, as appropriate, by the customer to use online learning, including computer literacy issues. SCTV is in no way responsible for any matters arising from this point.
  25. As an entirely online provider of resources, you understand and accept that SCTV provides no support in the use of its resources
  26. The customer must organise and manage its own use of the resources provided by SCTV, including, for example, the expenditure of credits in the customer's account or accounts.
  27. You accept that while you have an active account (with or without unused credits) and have opted in, SCTV may send unsolicited emails to email addresses contained within that account so long as they pertain to relevant related activities as determined by SCTV.
  28. We reserve the right to make any changes in specification of the Goods which are required to conform with any applicable safety or other statutory requirements or which do not materially affect their quality or performance
  29. SCTV will not permit any email address held within an account to be passed to a third party, nor used by a third party, not directly related to SCTV in some way.
  30. Certificates issued by SCTV are according to the answers made by the user. SCTV provides no guarantee that the user understands the subject, this is a matter for the customer to assess and manage appropriately.
  31. Complaints or concerns can arise through simple misunderstanding or genuine dissatisfaction, most usually resolved through discussion; a phone call usually suffices. Failing that, in the first instance, email info@social-care.tv and write in the email subject “Complaint”. Please give us your name, email address, contact telephone number and postal address with the details of your complaint to help us resolve it for you. The Customer Services Manager will have your complaint or concern acknowledged within one working day and resolved within 21 working days.
  32. If you are not satisfied with the resolution, please write to Mulberry House SCTV, Hingham Manor, Attleborough Road, Hingham, NR9 4HP addressing your letter to The Customer Services Director. The matter will then be handled at Director level within 21 days of receipt of your letter. It is our policy to keep such matters on file for at least 24 months to inform development to our training provision.
  33. Whilst we aim to provide our online services on a continuous basis, on occasion there will be downtime for routine updates and maintenance, for which, where possible, we will try to give advance warning.
  34. On rare occasions there may be downtime that is unscheduled and beyond our control. Whilst we will take all reasonable steps to ensure access is restored as soon as possible, we are not liable for any unavailability caused by circumstances beyond SCTV's reasonable control.
  35. In accepting these Terms and Conditions, you agree to be bound by them.
  36. No alterations to these Terms and Conditions operate without the written authority of a Director of Mulberry House Limited
  37. The Contract shall be governed by the Laws of England and subject to the jurisdiction of the English Courts