Need some help?

Yes, very. We have designed everything about Social Care TV to be as easy as possible, one of its unique features. If you can use a computer mouse, you can use Social Care TV!

Social Care TV is designed to satisfy mobile learning, which means as well as using a fixed computer or laptop you can also access training from mobile 'phones, tablets, iPads and similar.

Check your e-mail spam box, it's probably in there. It is a good idea to make sure your spam filter allows e-mails from social-care.tv

Any time you like that suits you, 24 hours, 7 days a week, every day of the year.

That depends upon the learner and the type of course. Some subjects may only take half an hour, others longer.

Increasingly, inspectors are looking for training certificates and changes in vocational qualifications make certificates, like social-care.tv training certificates, even more important. Therefore, testing is an important part of learning and evidencing learning. Social Care TV testing is very straightforward and working through a course results in an automatic certificate at the end of the course. Why not have a look at our FREE Ageing course to find out more.

Yes. Certificates are generated automatically at the end of a course, FREE!

Seconds. At the end of a course, your certificate is automatically sent to the Account Holder's e-mail address and a copy is accessible, at any time, through your online Account (ideal if you need a duplicate or copy).

Check your email spam box, it's probably in there. It is a good idea to make sure your spam filter allows emails from social-care.tv. A .pdf copy of the certificate is accessible through your Account in the certificates section, check with the Account Holder.

Social Care TV certificates do not mention pass or fail, they simply give a percentage scored. This means your organisation can decide whether that percentage is suitable or not. You could always do the course again, if necessary.

If you complete a course and the training certificate has been generated, it will cost one credit to take the course again. However, before completing a module, you can rewind, stop, start or pause the video as often as you like FREE!

That depends upon the type of course, national guidelines, legal requirements and the expectations of your Inspectorate. There is no one simple answer to this question. However, refresher training with Social Care TV is immediately accessible, standards compliant and very affordable.

You can train as many people at any one time as you like, depending on how many internet connected devices you have available.

We regularly offer a new course for free. Click here to sign up for the free course.

This is a major advantage of buying credits. You can decide which of your staff are going to do which course, when you would like them to do it because you have left your options open for when you need to deliver training.

A credit is an advance payment for one person to take one course. You buy however many credits you need or want to, then for each course per person, we deduct those credits from your account as they start the course. You can buy as few or as many credits, in any quantity, that you would like.

Multiply the number of people by the number of courses you need. Then choose how many credits are needed. For example, 6 people need to take 4 courses (6 x 4 = 24), you would buy 24 credits.

The more you need, the more credits you buy, the bigger our discount (which you can see on our pricing page). If you need 5000 credits or more, contact us with your needs and we will put a package together for you.

Please call or email us - we can take payment over the phone, via BACs or issue an invoice.

When your payment is authorised, you will receive an e-mail to tell you it has been authorised. Separately, a VAT receipt is e-mailed to the Account Holder's e-mail address. Additionally, a copy of the receipt is accessible through your Account at any time.

There is no time limit. You can use them up as quickly or as slowly as you want to.