Communicating Effectively

Covering verbal, non-verbal and behavioural communication, this training from Social Care TV will make a real difference in people's ability to communicate effectively within health and social care settings.

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From only
£1.49* Buy credits *Excludes VAT. Based on bulk credit pricing

About the course

Colleagues will genuinely understand the importance of communication and are given active guidance on how to communicate more effectively, in person centred ways. This is the most thorough online communication training course available.

Who is this course for?

This resource is suitable for induction and vocational qualifications.

What does the course cover

  • Motivating communication
  • Communication techniques
  • Verbal communication
  • Non-verbal communication
  • Behavioural communication
  • Communicating responsibly
  • Supporting needs, wishes and preferences
  • Privacy & dignity
  • Confidentiality
  • Sharing information appropriately
  • Gossip
  • Barriers
  • Blocks
  • Questioning techniques
  • Open questions
  • Closed questions
  • Prompting and probing
  • Silence as a communication tool
  • Listening
  • Active listening
  • Reflective listening
  • Empathy
  • Eye contact
  • Facial expressions
  • Gestures
  • Body language
  • Physical contact, touch
  • Personal space
  • Dealing with misunderstandings
  • Syndromes, conditions and communication
  • Hearing problems
  • Sight problems
  • Communication aids
  • Introduction to communication theories such as Johari Window and Transactional Analysis
Download the syllabus (PDF)

How is the course assessed?

After each module you will be asked a set of multiple-choice questions. The answers are marked automatically so you instantly know your score.

Every trainee receives a FREE training certificate on completion of the course as evidence for your records.

Contributes to Care Certificate Standards 2, 6, 7 & 10

The Care Certificate Logo

All new health and social care workers should be inducted according to the Care Certificate framework. This replaces the Common Induction Standards and National Minimum Training Standards.

Social Care TV have a wide range of training that satisfies the requirements of the Care Certificate. Furthermore, our training covers, at the same time, important aspects of further vocational training.

Learn about the Care Certificate

Also available as part of the Care Certificate Induction. Save up to £70!

This 20 course pack features all the training required for health and social care workers to satisfy the requirement of the Care Certificate.

This great value pack is perfect for new employees to get them inducted quickly and fully trained to national standards.

More details
From only
£1.49* Buy credits *Excludes VAT. Based on bulk credit pricing
This course has subtitles enabled
  • CPD Accredited and Skills for Care Endorsed
  • Free certification
  • Standards compliant
  • Access course on desktop and mobile, from work or home
  • No time limits, work at your own pace
  • Monitor and track staff progress

This course is also available as part of our Care Certificate induction.

More details >

For help with ordering courses, please get in touch.

01953 853070

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