Communicating Effectively

Course Details

Covering verbal, non-verbal and behavioural communication, this training from social-care.tv will make a real difference in people's ability to communicate effectively within health and social care settings.

Colleagues will genuinely understand the importance of communication and are given active guidance on how to communicate more effectively, in person centred ways.

This is the most thorough online communication training course available.

Plus, every trainee receives a FREE training certificate on completion of the course.

The syllabus includes, for example:

Motivating communication
Communication techniques
Verbal communication
Non-verbal communication
Behavioural communication
Communicating responsibly
Supporting needs, wishes and preferences
Confidentiality
Sharing information appropriately
Gossip
Barriers
Blocks
Questioning techniques
Open questions
Closed questions
Prompting and probing
Silence as a communication tool
Listening

Active listening
Reflective listening
Empathy
Eye contact
Facial expressions
Gestures
Body language
Physical contact, touch
Personal space
Dealing with misunderstandings
Syndromes, conditions and communication
Hearing problems
Sight problems
Communication aids
Introduction to communication theories such as Johari
Window and Transactional Analysis

Online Training

Take this course online right now from only £2.99, and take advantage of the flexibility of Social-Care.TV!

DVD Training

A DVD featuring the areas covered by this course is available from Mulberry House.