Communicating Effectively

Covering verbal, non-verbal and behavioural communication, this training from will make a real difference in people's ability to communicate effectively within health and social care settings.

Colleagues will genuinely understand the importance of communication and are given active guidance on how to communicate more effectively, in person centred ways.

This is the most thorough online communication training course available.

This resource is suitable for induction and vocational qualifications.

For more information about the Care Certificate click here.

Plus, every trainee receives a FREE training certificate on completion of the course.


SCTV is the only online care training provider to be accredited by the BAC as well as CPD, assuring you of best quality training and service.


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video preview

This preview is a short sample of the actual course content.

As a guide, this course should take between 50 to 60 minutes. Remember, of course, different people learn at different rates for various reasons.

Printable PDF Syllabus

The syllabus includes, for example:

  • Motivating communication
  • Communication techniques
  • Verbal communication
  • Non-verbal communication
  • Behavioural communication
  • Communicating responsibly
  • Supporting needs, wishes and preferences
  • Privacy & dignity
  • Confidentiality
  • Sharing information appropriately
  • Gossip
  • Barriers
  • Blocks
  • Questioning techniques
  • Open questions
  • Closed questions
  • Prompting and probing
  • Silence as a communication tool
  • Listening
  • Active listening
  • Reflective listening
  • Empathy
  • Eye contact
  • Facial expressions
  • Gestures
  • Body language
  • Physical contact, touch
  • Personal space
  • Dealing with misunderstandings
  • Syndromes, conditions and communication
  • Hearing problems
  • Sight problems
  • Communication aids
  • Introduction to communication theories such as Johari Window and Transactional Analysis


Contributes to Care Certificate Standards 2, 6, 7 & 10