Challenging Behaviour

Excellent training to help your colleagues understand challenging behaviour, violence and aggression and how to react properly and safely.

Produced in direct response to the needs of health and social care providers seeking clear, comprehensive, relevant and easy to use training in this subject.

Ideal for induction, refresher training, management training and vocational training.

For more information about the Care Certificate click here.

Plus, every trainee receives a FREE training certificate on completion of the course.


SCTV is the only online care training provider to be accredited by the BAC as well as CPD, assuring you of best quality training and service.


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video preview

This preview is a short sample of the actual course content.

As a guide, this course should take between 45 to 60 minutes. Remember, of course, different people learn at different rates for various reasons.

Printable PDF Syllabus

The syllabus includes, for example:

  • Behavioural disorders
  • Fear and anger
  • Violence and aggression
  • Effects of challenging behaviour
  • Risk assessment
  • Incident prevention
  • The grinding down effect of challenging behaviour
  • Risk reduction
  • Flash points
  • Triggers
  • Predictability
  • Warning signs
  • Verbal warning signs
  • Non verbal warning signs
  • Physical threats
  • Disaster! The situation has, "kicked off"
  • Escalation of a problem
  • Defusing a situation
  • Communication
  • Body language
  • Breakaway techniques
  • Reasonable force
  • Restraint
  • Nothing is going to stop the problem - what to do?
  • Supporting colleagues
  • Working alone


Contributes to Care Certificate Standards 1 & 3