This excellent resource will improve your understanding of confidentiality, giving you the practical support and advice you need to ensure you are satisfying your confidentiality responsibilities.

As a health or social care worker you have access to private and personal information about those in your care. Do you know who has a legitimate need to know this information? Do you understand your legal duty to protect confidentiality? If not, this is the ideal resource to expand and develop your knowledge, to ensure you are fulfilling your duty of care.

Ideal for induction, refresher, management and vocational training.

Plus, every trainee receives a FREE training certificate on completion of the course!


SCTV is the only online care training provider to be accredited by the BAC as well as CPD, assuring you of best quality training and service.


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Watch our quick
video preview

This preview is a short sample of the actual course content.

As a guide, this course should take between 60 to 70 minutes. Remember, of course, different people learn at different rates for various reasons.

Printable PDF Syllabus

The syllabus includes, for example:

  • What is confidentiality?
  • Legislation
  • General Data Protection Regulations
  • Policies & procedures
  • The individual’s role
  • Record keeping
  • Worries about confidentiality
  • Breaching confidentiality
  • The danger of revealing information
  • Types of confidential information
  • Deciding if information is confidential
  • Access to information
  • Paper records
  • Care plans
  • Post
  • Computers
  • E-mails, faxes & telephone calls
  • Visitors
  • Sharing information
  • Interpreters
  • Relatives
  • Refusing information
  • Accidentally breaking confidentiality
  • Gossip
  • Breaching confidence
  • Breaking confidentiality in day-to-day tasks
  • Secrets
  • Abusing access to information